Return and Refund Policy – ARABIANSY

Last Updated: October 13, 2026

At ARABIANSY, we value our customers and aim to provide a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, our Return and Refund Policy explains how you can request a return, replacement, or refund.

By placing an order through our website, you agree to the terms outlined below.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

• The product must be unused, undamaged, and in its original condition.

• The product must be returned with its original packaging, labels, accessories, and any included items.

• Proof of purchase or a valid order number must be provided.

• The product must not fall under our non-returnable product categories, unless it is defective, damaged, or otherwise eligible under applicable law.

Products showing signs of use, customer-caused damage, or missing components may not qualify for a standard return, subject to applicable consumer protection laws.

2. Products That Cannot Be Returned

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return once opened or used. These may include:

• Personal care and hygiene products.

• Cosmetics and beauty products that have been opened or used.

• Perishable goods.

• Customized or personalized products.

• Digital products or downloadable items, where applicable.

• Products clearly marked as non-returnable before purchase, where legally permitted.

This exclusion does not limit any rights you may have under applicable Saudi Arabian consumer protection laws, particularly for defective, incorrect, or misrepresented products.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as possible after delivery.

To help us resolve the issue, please provide:

• Your order number.

• A clear description of the problem.

• Clear photographs or videos showing the product and, where relevant, its packaging.

After reviewing your request, ARABIANSY may offer an appropriate solution, such as a replacement, refund, repair, or another remedy available under applicable law.

Customers will not be denied their legal rights because they did not report an issue within our standard return window.

4. How to Request a Return

To request a return, follow these steps:

1. Email us at nusratiqbalceo@gmail.com.

2. Include your order number and the reason for the return.

3. Attach photographs or videos if the product is damaged, defective, or incorrect.

4. Wait for our team to review your request and provide return instructions.

5. If your return is approved, follow the instructions provided by our team.

Please do not send any product back before receiving return instructions, as this may delay processing.

5. Return Shipping Costs

Return shipping arrangements will depend on the reason for the return and the applicable consumer protection requirements.

• Damaged, defective, or incorrect products: ARABIANSY will arrange or cover reasonable return shipping costs where required by applicable law.

• Change of mind: Return shipping costs may be the customer's responsibility if the return is eligible and the applicable law permits this.

• Other approved returns: Shipping responsibilities will be communicated when the return is approved.

Original shipping charges, delivery fees, and any other charges will be handled in accordance with applicable law and the circumstances of the return.

6. Refund Policy

Once an eligible returned product has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be processed using the original payment method whenever possible. If that is not possible, we will contact you to arrange a suitable lawful alternative.

Refunds will be processed within a reasonable period and within any applicable legal deadlines. The time it takes for the refunded amount to appear in your account may depend on your bank, payment provider, or financial institution.

Any refund of delivery fees or other charges will be handled in accordance with applicable law.

7. Order Cancellations

If you wish to cancel an order, please email nusratiqbalceo@gmail.com as soon as possible and include your order number.

We will make reasonable efforts to cancel the order before it is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the return procedure may apply instead.

Nothing in this section limits any cancellation or refund rights provided by applicable law.

8. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, you may request a replacement or another appropriate remedy.

Exchanges for reasons such as a change of preference, color, or size are subject to product availability and eligibility.

If a replacement is unavailable, we will discuss an appropriate alternative or refund, in accordance with applicable law.

9. Cash on Delivery (COD) Orders

For orders paid through Cash on Delivery, approved refunds will be arranged through a suitable payment method agreed upon with the customer.

Customers may be asked to provide the information reasonably necessary to complete the refund securely. We will not request passwords, one-time verification codes, or other confidential account credentials.

10. Orders That Have Not Arrived

If your order has not arrived within the estimated delivery timeframe, please contact us at nusratiqbalceo@gmail.com with your order number.

We will review the available tracking information and work to resolve the issue. If an order is confirmed lost or undelivered, any replacement or refund will be handled in accordance with the circumstances and applicable law.

11. Refund Delays

If you have received refund approval but the amount has not appeared in your account, please allow reasonable processing time for your payment provider or bank.

If the refund remains outstanding, email nusratiqbalceo@gmail.com with your order number and refund details so we can assist you.

12. Saudi Arabian Consumer Protection

ARABIANSY aims to handle returns, refunds, and customer complaints fairly and transparently.

This policy is intended to operate in accordance with applicable laws and consumer protection requirements in the Kingdom of Saudi Arabia. Nothing in this policy excludes, restricts, or replaces any mandatory rights or remedies available to customers under applicable law.

Where a provision of this policy conflicts with applicable law, the applicable legal requirements will prevail.

13. Changes to This Policy

ARABIANSY reserves the right to update or revise this Return and Refund Policy when necessary.

Any changes will be published on this page with an updated revision date. Changes will not remove rights that customers are entitled to under applicable law.

14. Contact Us

For return requests, refund inquiries, exchanges, or other questions regarding this policy, please contact us by email:

Email: nusratiqbalceo@gmail.com

Our team will review your request and respond as soon as reasonably possible.

Thank you for shopping with ARABIANSY. We appreciate your trust and look forward to serving you.